by manager | May 8, 2018 | Blog
In an era of online reservations, many people continue to connect by phone to a restaurant to make a reservation. Be it a way to ensure they get that special request, or perhaps the ease of dialling from a google search when on the move, rather than going through the...
by manager | Apr 10, 2018 | Blog
The position of General Manager has never been a static one. When you’re checking the financials one minute and tasting new dishes in your restaurant the next, you cannot afford to be a specialist. You need to be generalist, hence the title. With an enigmatic...
by manager | Jan 11, 2018 | Blog
Many people see the idea of owning a restaurant as a dream and the ideal capital move, in doing something that they will love as a career. This usually dream guides them into launching a new business and are blinded by the real obligations of owning a restaurant,...
by manager | Jul 27, 2017 | Blog
This blog was inspired from a recent summer holiday experience to a 5-star beach resort with my wife, my 5 year-old and 2 year-old. Just 2 very simple questions: As professional hoteliers and restaurateurs, how can we not cater for the needs of children, now knowing...
by admin | Apr 24, 2017 | Blog
THE DOWNTOWN Chicago Marriott hotel had been open for fifteen years before its management determined that two-thirds of all guest calls to housekeeping were to request ironing boards. This discovery prompted the idea of simply placing irons and ironing boards in all...
by manager | Apr 24, 2017 | Blog
During the past 15 years I have been traveling quite extensively as a hospitality consultant; and whilst having a passion to try as many food and beverage concepts during my travels and sharing my good and bad experiences on social media, I am always asked the...
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