In an era of online reservations, many people continue to connect by phone to a restaurant to make a reservation. Be it a way to ensure they get that special request, or perhaps the ease of dialling from a google search when on the move, rather than going through the...
The position of General Manager has never been a static one. When you’re checking the financials one minute and tasting new dishes in your restaurant the next, you cannot afford to be a specialist. You need to be generalist, hence the title. With an enigmatic...
Many people see the idea of owning a restaurant as a dream and the ideal capital move, in doing something that they will love as a career. This usually dream guides them into launching a new business and are blinded by the real obligations of owning a restaurant,...
This blog was inspired from a recent summer holiday experience to a 5-star beach resort with my wife, my 5 year-old and 2 year-old. Just 2 very simple questions: As professional hoteliers and restaurateurs, how can we not cater for the needs of children, now knowing...
THE DOWNTOWN Chicago Marriott hotel had been open for fifteen years before its management determined that two-thirds of all guest calls to housekeeping were to request ironing boards. This discovery prompted the idea of simply placing irons and ironing boards in all...
During the past 15 years I have been traveling quite extensively as a hospitality consultant; and whilst having a passion to try as many food and beverage concepts during my travels and sharing my good and bad experiences on social media, I am always asked the...
Recent Comments