by admin | Apr 24, 2017 | Blog
THE DOWNTOWN Chicago Marriott hotel had been open for fifteen years before its management determined that two-thirds of all guest calls to housekeeping were to request ironing boards. This discovery prompted the idea of simply placing irons and ironing boards in all...
by manager | Apr 24, 2017 | Uncategorized
During the past 15 years I have been traveling quite extensively as a hospitality consultant; and whilst having a passion to try as many food and beverage concepts during my travels and sharing my good and bad experiences on social media, I am always asked the...
by manager | Apr 17, 2017 | Blog, Blog
Carrying on from some previous posts, I have recently seen a small boutique hotels success being hindered through a difficult department head, who has direct relations and contact to the owner. This obviously a weapon against the General Manager. An owner, most times,...
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